Refunds & Return Policy

At Minnies Jewelry KE, we want you to love every item you purchase. If you’re not completely satisfied, please review our policy below for eligibility and process of returns or refunds.

1. Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Include the original packaging
• Be returned within 7 days of delivery

2. Non-returnable Items

Unfortunately, we cannot accept returns on the following:

• Personal care items (e.g., body creams, mists, lip gloss)
• Gift cards
• Items marked as final sale
• Used or damaged products

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, please contact us first to confirm availability.

5. Return Shipping

You will be responsible for covering the shipping costs for returning your item unless the product was defective or incorrect. We recommend using a trackable shipping service.

6. How to Initiate a Return

Please contact us via the details below with your order number, reason for return, and photos if applicable:

Email: info@minniesjewelryke.com
Phone: +254-720-654-154